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What does MTO (Made-To-Order) mean
MTO means the product isn't constructed until they are ordered and is put together as soon as the order is placed.
Is MTO the same as preorder
Not quite, made to order items are created as soon as the order is placed. pre order items are new items that I not yet have the materials for, but you can prepay for. Once stocked you'll be the first to receive the item before they run out.
Why is the price so high?
Majority of the items here are handmade by yours truly, from self sewn to self drawn made with love and care.
How do custom orders work?
For custom orders just send me an email at cococarouselshop@gmail.com, where I will email back if your custom is feasible, and if materials are available.
Do you accept orders outside the U.S.?
Currently, I ship in the U.S. only, but wish to expand in the future
Why is my product taking long to ship
All items are handmade with care and may take some time till it is shipped out, especially if you ordered a MTO or custom item. Ready made items are shipped out right away. Pre orders are shipped out after the pre order date is finished
Out of stock, will there be more?
Yes, if it is a popular item I will do my best to restock. If there's something you'd like restocked feel free to let me know.
What sizes do you go up to in clothing?
Currently I am starting with sizes S-L and can do sizes 4 to 20 for certain products but will add more sizes as the business develops.
Privacy Policy
This privacy policy discloses the privacy practices for cocoa carousel online shop. This privacy policy applies solely to information collected via this website. It will notify you of the following:
- What personally identifiable information is collected from you via this website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Coco carousel is the sole owner of the information collected on this website. I only have access to/collect information that you have voluntarily given me via email or other direct contact from you, or have authorized PayPal to provide to me (such as your name, email address, postal address, payment information, and the details of the item(s) that you ordered).I will not sell or rent this information to anyone.
All payments made to coco carousel are processed by PayPal through their secure website. PayPal does not share, so I do not collect or store any credit card or other financial data.
I will use your information to respond to you, regarding the reason you contacted me. I share information with PayPal as necessary to fulfill your order, and to comply with my obligations under both the PayPal User Agreement, and the PayPal Commercial Entity Agreement.
I will not share your information with any other third party outside of my business, other than as necessary to fulfill your request (e.g. to ship an order).
Your Access to and Control Over Information
You may opt out of any future contacts from coco carousel at any time. You can do the following at any time by contacting me via email at cococarouselshop@gmail.com
- See what data I have about you, if any.
- Change/correct any data I have about you.
- Have me delete any data I have about you.
- Express any concern you have about my use of your data.
Security
Coco carousel will take precautions to protect your information. When you submit sensitive information via this website or via PayPal, your information is protected offline. I do not use cloud services (like Dropbox, Google Drive, etc.) for processing or storage, and I am the only one that is granted access to personally identifiable information. The computer in which I store personally identifiable information is kept in a secure environment.
Return Policy
Currently I am not accepting returns as everything in coco carousel is personally made by hand as soon as an order is placed.